Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, and payment information when you make a booking, or contact us through our website. We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URL, and browsing behavior.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and payments
• Send booking confirmations, reminders, and waiver requests
• Respond to your inquiries and customer service requests
• Send promotional communications (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as our booking platform, payment processors, email service providers, and analytics providers like Google Analytics), but only to the extent necessary to provide our services.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies fall into two categories:

• Essential cookies — required for core functionality such as form security (Cloudflare Turnstile), booking checkout, and remembering your cookie preferences. These are always active.
• Non-essential cookies — used for analytics and to improve our site. We use Google Analytics 4 with IP anonymization and Google's Consent Mode v2 to understand how visitors use our site. These cookies are only set if you click "Accept all" on our cookie banner. If you decline, Google Analytics runs in a limited, cookieless mode that does not store identifiers on your device.

When you first visit our site, a banner lets you accept or decline non-essential cookies. You can change your choice at any time using the "Cookie Preferences" link in the footer, or by clearing your browser's site data. You can also control cookies through your browser preferences. To opt out of Google Analytics entirely across all sites, you can install the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment processing is handled by PCI-compliant third-party providers — we never store your full credit card information on our servers.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any promotional email. To exercise any of these rights, please contact us at info@lockandlogic.com.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. Minors between 13 and 17 may use our services with parental consent and supervision.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at info@lockandlogic.com.